Returns & refunds
The cooling-off period granted to the customer on the purchase of goods is 15 days from the date his/her order is received. During this period, the customer may return the undesired Product(s) and have a refund of the price of the articles ordered. Shipping cost of the order will not be refunded. The cost of the return will be covered by the customer.
It is acknowledged that the Product(s) returned at the customer’s expense should be in its (their) original condition and packaging, as delivered by Manufacturas GOVE S.L.
No Product may be reimbursed before having been returned by the customer and received by Manufacturas GOVE S.L., in its original condition and packaging, as delivered by the Manufacturas GOVE S.L. In particular, the Product shall not have been unsealed.
Whatever the reason, the customer benefits from the guarantee against hidden defects: thus, in the case in which a Product has a manufacturing flaw that makes it unfit for use, the customer may contact the Company’s after-sales service sending an e-mail to firstname.lastname@example.org.
To benefit from this guarantee, the customer should send the Product to Manufacturas GOVE S.L., at his/her own expense, making sure to include the invoice. Then, Manufacturas GOVE S.L. undertakes to send, at its expense, a Product free from hidden defects in exchange (unless there is a stock shortage).
In case of stock shortage and the impossibility for the supplier to change the Product, the customer shall be for the initial Product.
How to return a product?
1. On having ordered before an e-mail to our service of attention to the client and having requested a number of return (email@example.com).
2. On having received the number of return, thank you for sending the product with the invoice and the reason of the return to the following address:
Manufacturas GOVE, S.L.
C/Burniola, Polígono Soroxarta,
20305 IRUN (Spain)